Refund policy

We want you to be happy with your order. This policy explains what happens if something goes wrong. Nothing here limits your rights under the Australian Consumer Law.

Your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you can choose a replacement or a refund, and you can claim compensation for any other reasonably foreseeable loss or damage. If the goods fail to be of acceptable quality and the failure is not major, you are entitled to have them repaired or replaced.

Faulty, damaged or not as described

Email fennapets@gmail.com with your order number and a photo or short video of the problem. We will offer you a replacement or a refund. If a return is needed, we pay the postage.

If you change your mind

You can return an unused item in its original condition within 30 days of delivery, and we will refund the item price. You pay the return postage.

How to start a return

1. Email fennapets@gmail.com with your order number and the reason.
2. We reply within 2 business days with instructions and a return address.
3. Once we receive and check the item, we refund your original payment method within 5 business days. Your bank, Afterpay or Zip may take a few more days to show it.

Orders that do not arrive

If your order has not arrived after the delivery window in our shipping policy, email us. We will track it and, if it cannot be found, send a replacement or refund you in full.

Who you are buying from

Fenna, ABN 55 762 474 569. Email fennapets@gmail.com.